❓ Frequently Asked Questions (FAQs) – Golden Dunes

🛒 1. How can I place an order?

You can place an order directly through our website. Simply add items to your cart, fill in your details, and choose your preferred payment method.

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🚚 2. Do you offer Cash on Delivery (COD)?

Yes ✅ We offer Cash on Delivery all across the UAE and Pakistan.

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⏱️ 3. How long does delivery take?

• UAE orders: 3–5 business days.

• Pakistan orders: 5–7 business days.

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💳 4. What payment methods do you accept?

• Cash on Delivery (COD)

• Bank transfer (on request)

• Online payments (coming soon)

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🔄 5. What is your return policy?

• You can return items within 7 days of delivery.

• Items must be unused, in original packaging, and with tags.

• Certain items (perfumes, cosmetics, innerwear) are non-returnable.

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💰 6. How do I get a refund?

Refunds are processed within 5–10 business days after we receive the returned item.

• COD refunds are issued as store credit or exchange.

• Online payments will be refunded to your original payment method.

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🏷️ 7. Do you have discounts or sales?

Yes! 🎉 We often run promotions and deals. Follow us on social media or subscribe to our newsletter for updates.

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📦 8. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via WhatsApp/email so you can track it in real-time.

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📞 9. How can I contact customer support?

You can reach us through:
📧 syeddilawar663@gmail.com
📱 0319 7543230 (WhatsApp/Call)